Frequently Asked Questions
Find answers to common questions about ordering, shipping, products, and more.
General
What does Solamp IO mean?
"Sol" is short for solar, also the Roman god of the sun. "Amp" is electrical current. Combined with "IO" meaning input/output, it represents solar electricity in and out—in other words, solar batteries.
What does Solamp IO do?
We sell renewable energy products including solar panels and batteries. We operate retail and wholesale locations in Massachusetts and online.
Ordering
How do I place an order?
Orders can be placed via the website or by phone at 978-451-6890. For large projects, we recommend requesting a quote first.
What payment methods do you accept?
American Express, Discover, Mastercard, Visa, Apple Pay, Amazon Pay, Google Pay, Klarna, plus ACH and wire transfers. Credit terms available for approved accounts.
Do you offer credit terms?
Yes, we offer net-30 terms for qualified customers. Complete our credit application during account registration or contact our team for more information.
Can I get a quote for my project?
Absolutely! Use our Request Quote feature or send us your bill of materials. We typically respond within 24 hours for standard quotes.
Can I cancel my order?
Most orders cannot be cancelled after confirmation because products are custom-built or specially procured. Cancellations are handled case-by-case at our discretion.
Shipping
How much does shipping cost?
Free shipping on all items! Some products are local pickup only.
How long until delivery?
Typically ships within 1-3 business days, arriving within 2-7 business days. Express options available.
What shipping method do you use?
Most orders ship via LTL freight. We also ship some orders via USPS and UPS. Let us know if you need a lift gate, residential delivery, or call-ahead service.
Do you ship to Alaska, Hawaii, or internationally?
Yes, we ship to all 50 states and internationally. Contact us for shipping quotes to Alaska, Hawaii, or international destinations.
What if my shipment arrives damaged?
Inspect all packages before signing. Note any visible damage on the packing slip. Contact us immediately with photos if you discover damage.
Products
Are you an authorized distributor?
Yes, we are an authorized distributor for all brands we carry. This means full manufacturer warranty support and access to technical resources.
How can I get my question answered about products?
Product pages feature a "questions and answers" section, or you can contact us online or call 978-451-6890.
Do you carry replacement parts?
Yes, we stock replacement parts and accessories for the equipment we sell. Contact us with your model number for availability.
Do you offer installation services?
No. We do not offer any onsite work, site visits, or hands-on installation services. We are a product supplier only.
Who is responsible for permits and system design?
You are. Customers are responsible for ensuring product compatibility, securing permits, utility interconnection agreements, and code compliance.
Do you help with tax credits or rebates?
No. We cannot provide tax or investment advice. Consult a certified tax professional about incentives like the federal solar tax credit.
Returns & Warranty
What is your return policy?
We do not accept returns.
How do I initiate a return?
Contact support within 15 days of delivery if an incorrect item was received.
Do you offer warranties?
No; manufacturers provide all product warranties.
Account
How do I create an account?
Click the "Register" button at the top right of the website.
How do I reset my password?
Click "Sign In," then select the "Forgot your password?" link.
Still have questions?
Our team is here to help. Give us a call or send us a message.
Ready to get started?
Browse our catalog or request a quote for your project.